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At Toybeanm, customer satisfaction is our top priority. We aim to provide the best shopping experience and quality products. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Returns:
- Products can be returned within 7 days of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Certain items, such as sale items, personalized products, and perishable goods, are non-returnable.
Return Process:
- To initiate a return, please contact our customer support at Contact@toybean.in with your order details and the reason for the return.
- We will provide you with a return shipping address and instructions on how to send the product back.
- The cost of return shipping will be borne by the customer unless the product is defective or incorrect.
Refund Policy:
- Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- In case of COD orders, refunds will be processed via bank transfer or store credit.
Non-returnable Items:
- Certain products, such as hygiene-related items, digital products, or clearance items, cannot be returned.
Exchanges:
- If you receive a defective or damaged product, we will replace it with the same item, subject to availability. Please contact us within 48 hours of delivery for exchanges.
Cancellation Policy:
- Orders can be canceled within 24 hours of placing them. Once dispatched, cancellation requests will not be accepted.
Contact Us: For any questions regarding returns, refunds, or exchanges, please reach out to us at Contact@toybean.in for refunds and returns.